Kelley Dowd joined our Royal Caribbean International family in July 2003 as a Purser on the Guest Relations Team onboard the Enchantment of the Seas. She called this ship home for two years, transitioning to the Cruise Staff role after her first contract. She was a crucial member of the take out team for the newly “lengthened” Enchantment of the Seas, before spending her last days at sea onboard the Navigator of the Seas. After almost three years at sea, she retired her sea legs and joined our Miami shoreside team in May 2006.
Hailing all the way from the great state of Texas, Kelley achieved a Bachelors of Business Administration in Human Resource Management from Tarleton State University and has now made South Florida home, with her husband Mike and three sons, Cameron and Sean and Jackson. Kelley is responsible for scheduling 950+ onboard staff, to include Cruise Directors, Activities Managers, Cruise Staff, Disc Jockeys, Adventure Ocean Managers and Assistant Managers, Youth Staff, Seasonal Youth Staff, Sports Managers, Sports Supervisors, and Sports Staff. She monitors the development of Cruise Staff and Youth Staff to assist with succession planning and promotions and ensure each employee’s specific skill sets, performance talents and experience are appropriately cast per each ship’s itinerary and onboard product offering.